Refund Policy

1. General Refund Policy

1.1 Overview

CS Gaming Hub offers refunds for certain purchases under specific conditions. We understand that circumstances may arise where a refund is warranted, and we aim to handle such situations fairly and efficiently.

1.2 Eligibility for Refunds

Refund eligibility depends on the type of purchase, the time elapsed since purchase, and the specific circumstances of the request. In general, we offer refunds for:

• Premium content subscriptions within 14 days of purchase if no significant usage has occurred
• Digital products within 48 hours of purchase if they have not been downloaded or accessed
• Services that have not yet been rendered
• Purchases made in error (duplicate charges, incorrect amount charged, etc.)
• Products or services that fail to meet the described standards or functionality

2. Refund Conditions by Product Type

2.1 Digital Content and Subscriptions

Premium Memberships: If you have purchased a premium membership subscription, you may request a full refund within 14 days of your initial purchase, provided you have not extensively used the premium features. After 14 days, or if significant usage has occurred, refunds are provided on a prorated basis at our discretion.

One-time Digital Purchases: For one-time digital purchases (such as guides, e-books, or special reports), refunds are available within 48 hours of purchase if the content has not been downloaded or accessed. Once the content has been accessed, refunds are generally not available unless the content is substantially different from what was advertised.

2.2 Consultation Services

For CS2 trading consultation services:

• Cancellation before scheduling: Full refund
• Cancellation more than 48 hours before the scheduled session: Full refund
• Cancellation within 48 hours of the scheduled session: 50% refund
• No-show or cancellation after the scheduled start time: No refund

If a consultation session is canceled by CS Gaming Hub for any reason, a full refund will be provided, or the session will be rescheduled at your convenience.

2.3 Virtual Items and Trading-Related Services

Due to the nature of virtual items and trading services, special conditions apply:

• Trading advice services are eligible for a refund only if the service was not delivered as described.
• Market analysis reports are eligible for a refund within 24 hours of delivery if they contain significant factual errors.
• Fees related to trading facilitation are generally non-refundable once the trading process has commenced.

3. Refund Processing Time

3.1 Timeframe for Processing

Upon approval of a refund request, we will process the refund according to the following timeline:

• Credit/Debit Card Payments: 5-10 business days for the refund to appear on your statement
• PayPal Payments: 3-5 business days
• Bank Transfers: 5-7 business days
• Cryptocurrency Payments: 1-3 business days

3.2 Method of Refund

Refunds will be issued using the same payment method used for the original purchase. If this is not possible, we will work with you to determine an alternative refund method.

3.3 Processing Fees

Please note that certain payment processors charge fees that cannot be recovered by CS Gaming Hub. In such cases:

• For refunds processed within 30 days of purchase, we will absorb these fees and provide a full refund.
• For refunds processed after 30 days, a small administrative fee (not exceeding 5% of the purchase price or £10, whichever is less) may be deducted from the refund amount.

4. How to Request a Refund

4.1 Refund Request Procedure

To request a refund, please follow these steps:

1. Log in to your CS Gaming Hub account
2. Navigate to "My Orders" or "Purchase History" in your account dashboard
3. Locate the specific order you wish to request a refund for
4. Click on the "Request Refund" button associated with that order
5. Complete the refund request form, providing the reason for your request
6. Submit the form and retain the reference number provided

Alternatively, you can email our customer support team at support@csgaminghub.com with the following information:

• Subject line: "Refund Request - [Order Number]"
• Your full name
• The email address associated with your account
• Order number or transaction ID
• Date of purchase
• Reason for requesting a refund
• Any relevant screenshots or documentation

4.2 Required Documentation

For certain refund requests, we may require additional documentation to process your claim. This may include:

• Proof of purchase
• Evidence of the issue or discrepancy
• Confirmation that digital content has not been accessed (where applicable)

4.3 Timeframe for Submitting Requests

Refund requests must be submitted within the following timeframes:

• For subscription services: Within 14 days of initial purchase or renewal
• For one-time digital purchases: Within 48 hours of purchase
• For consultation services: According to the cancellation policy outlined in section 2.2
• For technical issues or service failures: Within 7 days of discovering the issue

5. Exceptions to the Refund Policy

5.1 Non-Refundable Items and Services

The following purchases are generally not eligible for refunds:

• Subscription services after the initial 14-day period
• Digital content that has been downloaded, accessed, or used
• Custom or personalized services that have been delivered as specified
• Services that have been fully rendered
• Purchases where fraud or policy violation is suspected

5.2 Special Circumstances

We recognize that exceptional circumstances may arise. In such cases, we may consider refund requests outside our standard policy on a case-by-case basis. These may include:

• Serious medical emergencies (documentation may be required)
• Technical issues on our end that prevented access to purchased content
• Significant errors or quality issues with the provided content or service

5.3 Promotional or Discounted Purchases

Items purchased with a promotional discount of more than 50% or during special sale events may be subject to modified refund terms, which will be clearly communicated at the time of purchase.

6. Contact Information for Refund Inquiries

If you have any questions about our Refund Policy or need assistance with a refund request, please contact our customer support team using one of the following methods:

• Email: support@csgaminghub.com (for refund-specific inquiries)
• General Contact Email: info@csgaminghub.com
• Phone: +44 323 403 9555 (Monday to Friday, 9am - 5pm GMT)
• Mail: CS Gaming Hub, 3 Young Place, South Stefanmouth GL55 6HT, United Kingdom

Our customer support team aims to respond to all refund inquiries within 2 business days.

7. Changes to the Refund Policy

We reserve the right to modify this Refund Policy at any time. Changes will be effective immediately upon posting to our website. The "Last Updated" date at the top of this page will be revised to reflect the most recent changes.

Refund requests will be processed according to the policy that was in effect at the time of purchase. We recommend reviewing this policy periodically to stay informed of any updates.

8. Legal Rights

This Refund Policy does not affect your statutory rights as a consumer. If you are located in the European Union, you have certain rights under the EU Consumer Rights Directive, including the right to withdraw from certain types of contracts within 14 days without giving a reason.

For customers in the United Kingdom, your rights under the Consumer Rights Act 2015 and the Consumer Contracts Regulations 2013 remain unaffected by this policy.